[세일즈포스 어드민] Dump 문제풀이 / Service Cloud Assignment Rules 사례 할당규칙

Q. Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement?

 

1. Create a queue and a criteria-based sharing rule.

2. Create a predefined case team and an assignment rule.

3. Create a user-based sharing rule and an ad-hoc case team.

4. Create an auto-response rule and a public group.

 

이것도 검색하니까 덤프마다 답이 달라서 헷갈렸다 ㅠㅠ

 

https://help.salesforce.com/s/articleView?id=sf.creating_assignment_rules.htm&type=5

Help And Training Community

역시 헬프문서의 도움을 받아.. 맨 아래쪽에 Predefined Case Teams 에 해당하는 것 같아서..

답은 2번이 맞는 것 같다는 결론이 나옴..!

제 생각이니 다른 의견이 있으시다면 댓글로 부탁드립니다 'ㅅ'